Advanced
What to look for, and when to call.
These explain what's going on so you can spot trouble early. The fixes are where I come in.
These go deeper. If you don't fully understand a step or what could go wrong, stop and request an appointment. Back up your important files first.
AdvancedTroubleshooting
Spot repeating crashes in Reliability Monitor
Search Start for “View reliability history.” It shows a day-by-day chart, and red X's mark app crashes and Windows failures. What I look for: the same app or error showing up again and again, or problems that started right after an update or a new program. It's a great way to tell me what's going on, but it won't fix anything by itself.
Not working? I can take a look, remote or in person.
AdvancedTroubleshooting
Event Viewer: what it is (and isn't)
Event Viewer is Windows' detailed logbook. Under Windows Logs › System you'll see a lot of warnings and errors, and most of them are normal and harmless. Don't panic, and be wary of anyone who points at it to sell you a fix. The useful part is matching an error's time to when your problem happened. Turning that into a real fix is where it gets technical, so that's a good point to hand it off.
Not working? I can take a look, remote or in person.
AdvancedSpeed
Is your PC running hot?
Signs of heat: fans roaring, the case hot to the touch, or slowdowns and shutdowns during heavier work. Quick checks: keep vents clear, don't run a laptop on a blanket or bed, and make sure fans actually spin. Task Manager's Performance tab shows GPU temperature on many PCs. Opening the case for a deep clean or new thermal paste is best left to someone with the right tools.
Not working? I can take a look, remote or in person.
AdvancedTroubleshooting
Drive health warnings: back up first
Drives report their own health (called SMART). Windows 11 can show this under Settings › System › Storage › Disks & volumes. If you see a health warning, clicking or grinding sounds, files that won't open, or very slow file copies, copy your important files somewhere safe right away and use the PC as little as possible. Don't run repair tools on a failing drive yourself; they can make data recovery harder. That's the time to call someone.
Not working? I can take a look, remote or in person.
AdvancedSpeed
Upgrade or replace? SSD and RAM often win
If your PC still has a spinning hard drive, moving to an SSD is often the biggest speed boost you can get. If Task Manager's Memory graph sits near full during normal use, more RAM can help too. Whether it's worth it depends on the PC's age, its parts and whether it can run Windows 11. Moving everything to a new drive needs to be done carefully. I'm happy to look at your specs and give you an honest answer on upgrade versus new.
Not working? I can take a look, remote or in person.